Error: The size of the realtime update exceeds the allowed limit of '41943040' bytes

When reviewing your servers in your environment settings page, you may see that your server is not being monitored due to this error:

OperationCanceledException: The size of the realtime update '47947888' exceeds the allowed limit of '41943040' bytes. Please contact support.

System.Exception: The size of the realtime update '47947888' exceeds the allowed limit of '41943040' bytes. Please contact support.

This can happen if your realtime update dataset size is larger than expected, typically due to a large number of websites or application pools being monitored, or other factors that produce a larger dataset than expected.

If so, you can increase the maximum allowed realtime update size by following these steps:

1. Edit your c:\leanserver\sentinelrecorder\preferences.config file

 

<?xml version="1.0" encoding="utf-8"?>
<configuration>
   <appSettings>
       <add key="AddServers" value="." />

       <!-- ADD THIS TO INCREASE MAX REALTIME UPDATE SIZE -->

       <add key="MaxRealtimeUpdateSize" value="104857600" />

   </appSettings>
</configuration>

 

2. Restart the LeanSentry Monitoring service

e.g.

net stop sentinelrecordingsvc && net start sentinelrecordingsvc

If this does not resolve the error after several minutes, please let us know by emailing support AT leansentry.com.